Frequently Asked Questions
Everything you need to know about your Casence tech experience.
What kind of warranty comes with my electronics?
All Casence products come with a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for opened items?
We offer a 30-day return policy. If the item is opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.
Are your chargers and cables certified for safety?
Yes, all Casence charging accessories are UL-certified and feature built-in surge protection to ensure your devices remain safe while charging.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our live tracking portal to monitor your delivery status.
Do you offer international shipping?
Currently, we ship to over 25 countries worldwide. International delivery times vary by location but generally take between 7-14 business days.